For cyber security software products, your activation code will be sent by e-mail, usually straight away. In case of payment methods such as bank transfers or checks, the activation code will be delivered after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. If you need the code right away, we recommend buying with a credit card ,PayPal, klarna(sofort),ideal, giropay, etc’. If you haven’t received your activation code within 24 hours, please contact us and we will be more than happy to help you.

In case of purchase plan with Security Expert support, our team will take care, for installation process, explanation about “how to” cases, give tip and hint about avoiding treats, and give 24/7 support. In case you bought plan of just the software, we will send you installation guide by email.

The contract can be revoked with a guarantee of a full refund within 14 days. After 14 days, but within 6 months from the date of purchase, the customer can receive a refund in the amount that corresponds to the difference between the price of the subscription plan and the price of a 1 (One) Time Fix service ($199). If the service is used more than 6 months, it becomes non-refundable. A refund request can be claimed only during the subscription period.